Cinematic Merchant Event Terms & Conditions Template

Effective Date: January 1^st, 2026

1. Acceptance

By purchasing, registering for, or using a ticket, you agree to these Terms & Conditions.

2. Tickets

All ticket sales are subject to availability. Prices, fees, taxes, and event details may change until purchase is complete.

3. Payments

Payments are processed through secure third-party payment providers selected by the Merchant. By completing a purchase you authorize the applicable payment.

4. Refunds

Unless otherwise stated on the event page, all ticket sales are final and non-refundable. Refunds, exchanges, or credits are issued only when required by law or expressly offered by the Merchant.

5. Event Changes

The Merchant may change the event date, time, venue, performers, schedule, seating, or other details. Reasonable efforts will be made to notify ticket holders.

6. Event Cancellation

If an event is cancelled and not rescheduled, remedies will be determined by the Merchant and applicable law.

7. Ticket Transfers

Tickets may only be transferred if the Merchant permits transfers through the ticketing platform.

8. Resale

Unauthorized resale, duplication, or commercial use of tickets may result in cancellation without refund.

9. Admission

Entry requires a valid ticket. The Merchant may refuse admission or remove attendees for safety, illegal activity, disruptive behavior, intoxication, or violation of venue rules.

10. Recording

Unless permitted, audio, video, livestreaming, or commercial photography may be prohibited.

11. Media Release

Attendance may result in photography or video recording. By attending, you grant the Merchant permission to use your likeness for promotional purposes unless prohibited by law.

12. Code of Conduct

Guests must comply with venue rules and applicable laws.

13. Limitation of Liability

To the maximum extent permitted by law, the Merchant, TicketSocket, venue, sponsors, and partners are not liable for indirect, incidental, consequential, or special damages arising from attendance or inability to attend the event.

14. Force Majeure

Neither the Merchant nor TicketSocket is responsible for delays or cancellations caused by events beyond reasonable control including weather, natural disasters, labor disputes, government actions, pandemics, or utility failures.

15. Privacy

Personal information is handled in accordance with the Merchant's Privacy Policy. TicketSocket acts as the Merchant's technology provider for ticketing services.

16. Governing Law

These Terms are governed by the laws of the state or country where the Merchant is organized unless otherwise required by law.

17. Severability

If any provision is unenforceable, the remaining provisions remain in effect.

18. Contact

Questions regarding these Terms should be directed to:

CINEMATIC

9171 Wilshire Blvd. Suite 500

Beverly Hills, CA 90210
Support@wearecinematic.com
(636) 388-8733

Privacy Policy Template for Cinematic Merchants

Effective Date: January 1^st, 2026

1. Overview

This Privacy Policy explains how Cinematic collects, uses, stores, and shares personal information when you purchase tickets, register for events, make donations, purchase memberships or merchandise, or otherwise interact with our website or events.

2. Information We Collect

We may collect contact information, account details, ticket purchases, payment information (processed securely by our payment providers), device and browser information, event attendance, communications, and marketing preferences.

3. How We Use Information

We use personal information to process orders, deliver tickets, communicate about events, provide customer support, prevent fraud, improve our services, comply with legal obligations, and (where permitted) send marketing communications.

4. Ticketing Platform

Our ticketing platform is powered by TicketSocket. TicketSocket processes information on our behalf as a service provider or processor and does not own or control customer relationships unless otherwise stated.

5. Payment Processing

Payments may be processed by third-party payment providers selected by us. Payment card information is handled directly by those providers and is not stored by us except as necessary for transaction records.

6. Sharing Information

We may share information with trusted vendors that help us operate our business, payment processors, email providers, fraud prevention providers, analytics providers, and when required by law or to protect legal rights.

7. Cookies

Our website uses cookies and similar technologies to improve functionality, remember preferences, analyze website usage, and support marketing where permitted by law.

8. Data Retention

We retain personal information only as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

9. Your Rights

Depending on your location, you may have rights to access, correct, delete, or receive a copy of your personal information, withdraw consent, or opt out of certain processing activities. Contact us using the information below.

10. Children's Privacy

Our services are not directed toward children under 13 unless specifically identified as a family-oriented event with appropriate parental consent where required by law.

11. Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure.

12. International Transfers

If personal information is transferred outside your jurisdiction, appropriate safeguards will be used where required by applicable law.

13. Changes

We may update this Privacy Policy periodically. The revised version becomes effective when posted with an updated effective date.

14. Contact

For privacy questions or requests, contact:

Cinematic

9171 Wilshire Blvd. Suite 500

Beverly Hills, CA 90210
Support@wearecinematic.com
(636) 388-8733

Optional Clause

If your organization offers email marketing, include an opt-out statement explaining that recipients may unsubscribe at any time using the unsubscribe link or by contacting your organization.

Cinematic Merchant Refund Policy Template
Effective Date: January 1^st, 2026

1. Overview

This Refund Policy explains when refunds, credits, or exchanges are available for tickets, registrations, memberships, donations, and other purchases made through our ticketing platform.

2. General Policy

Unless otherwise stated on the event page, all purchases are final. Refunds are not provided for missed events, scheduling conflicts, changes in personal circumstances, travel costs, or weather conditions that do not result in cancellation.

3. Event Cancellation

If an event is cancelled and not rescheduled, eligible purchasers will generally receive a refund, account credit, or other remedy determined by the Merchant and applicable law.

4. Event Postponement or Rescheduling

If an event is postponed or rescheduled, tickets will generally remain valid for the new date. If refunds are offered, the Merchant will communicate the refund window and eligibility requirements.

5. Performer, Venue, or Schedule Changes

Artists, speakers, teams, attractions, supporting acts, seating assignments, start times, or venue details may change without creating an automatic right to a refund unless required by law or expressly offered by the Merchant.

6. Processing Fees

Ticketing, payment processing, facility, delivery, and other service fees may be non-refundable unless prohibited by law or otherwise stated by the Merchant.

7. Transfer and Exchange Requests

Where enabled by the Merchant, tickets may be transferred or exchanged using approved platform features. Availability and restrictions are determined by the Merchant.

8. Duplicate or Fraudulent Purchases

If duplicate transactions or unauthorized charges are reported, the Merchant may investigate and issue refunds when appropriate.

9. Chargebacks

Customers should contact the Merchant before initiating a payment dispute. Fraudulent or abusive chargebacks may result in ticket cancellation or account restrictions where permitted by law.

10. Refund Processing

Approved refunds are generally returned to the original payment method. Processing times vary by payment provider and financial institution and may take several business days.

11. Contact

For refund questions, please contact:

Cinematic
support@wearecinematic.com
(636) 388-8733
9171 Wilshire Blvd. Suite 500

Beverly Hills, CA 90210

Optional Merchant Settings

Customize this policy by specifying:
• Number of days before an event refunds are allowed.
• Whether ticket protection is offered.
• Whether service fees are refundable.
• Rules for memberships, donations, parking, camping, VIP upgrades, and merchandise.
• Refund procedures for weather-dependent events.